Sandy Hershcovis, U of Calgary Haskayne School of Business

Lecture Title: 
When Customers Behave Badly: Witness Reactions to Server Mistreatment
Speaker(s): 
Sandy Hershcovis, U of Calgary Haskayne School of Business
Semester: 
Winter 2017
Lecture Time: 
Friday, January 13, 2017 - 1:30pm to 3:00pm
Lecture Location: 
Room R1220, Ross School of Business
Reading List: 
1293