Alicia Grandey, Pennsylvania State University

Lecture title:

Emotional Labor and Identity Threat: Penn State Employees Coping with Scandal

Speakers:

Alicia Grandey, Department of Psychology, Pennsylvania State University

Speaker(s) Web Pages:

Semester: Winter 2013

Date: Friday, February 1, 2013

Time: 1:30 - 3:00 PM

Venue: Room K1310, Ross School of Business

Additional Notes:

Introducer: Laura Rees, Management & Organizations


Abstract:

Emotional labor is when front-line employees regulate their emotional expressions and feelings in order to perform their work role effectively. I'll review my prior work in this area, then describe new qualitative and quantitative research merging organizational identification with emotional labor to explain the unique work experience of Penn State University fundraisers during the Sandusky scandal.

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Lecture recording: Flash | iPod


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