Georgia Chao, Michigan State University & NSF

Evaluating the Effectiveness of Team and Leadership Training Interventions in Emergency Medical Teams
Georgia Chao


Fall 2019
Lecture Time: 
Friday, November 1, 2019 - 1:30pm to 3:00pm
Lecture Location: 
R0220 Ross School of Business
Introduced By: 
David Ko


Teamwork failures have been directly linked with medical errors and adverse patient events. As a result, multiple efforts have been made to improve the leadership and performance of healthcare teams. Two studies will be presented that assess team training effects on teamwork behaviors and patient outcomes for emergency medical teams. In the first study, a computer-based team training program was designed to familiarize emergency medical residents on eight teamwork processes. Results showed teams that received this training were significantly better than placebo training teams on both teamwork and patient care outcomes in high-fidelity simulated patient resuscitation scenarios. In the second study, a simulated-based team leadership training program was designed to train trauma team leaders on behaviors important to action team leadership. In a randomized controlled trial, trauma team leaders were video recorded in actual trauma resuscitations, before and after training. Results showed a significant difference in post-training leadership behaviors between the training and control conditions. Furthermore, leadership behaviors were found to mediate an effect of training on patient care with a significant indirect effect.

Recording & Additional Notes

Reading List

Georgia T. Chao is professor of management in the Eli Broad Graduate School of Management at Michigan State University. She received her M.S. and Ph.D. degrees in Industrial and Organizational Psychology from the Pennsylvania State University. Prior to joining MSU, she was Section Head of the Department of Management at the General Motors Institute. Her research interests are in the areas of organizational socialization, teams and macrocognition, young adults, and international human resource management. She was elected to several positions in the American Psychological Association (APA), Academy of Management, and the Society for Industrial and Organizational Psychology (SIOP) and will serve as SIOP’s President in 2020. She currently serves on the editorial boards of the Journal of Applied Psychology, the International Journal of Selection and Assessment, and Human Resource Management Review. She is a Fellow of APA and SIOP. Her research has won awards, including the Outstanding Publication in Organizational Behavior award presented by the Academy of Management’s OB Division (1995), the Best Paper Award by the Editorial Board of Organizational Research Methods (2014), and the William A. Owens Scholarly Achievement Award in recognition of the best publication in 2013 by the Society for Industrial and Organizational Psychology (2015). In 2017, Professor Chao received SIOP’s Distinguished Service Award. She is currently on detail to the National Science Foundation as a Program Officer for the Science of Organizations grant program and for the Future of Work at the Human-Technology Frontier program.